Privacy Policy

01 Introduction

This Privacy Policy explains how plu77 ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website at https://plu77.cam, register an account, deposit funds, play any game, or interact with customer support.

We are firmly committed to protecting your privacy and handling your personal data transparently, in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations (IRR), National Privacy Commission (NPC) circulars, and all applicable PAGCOR regulations on player data management.

By accessing or using plu77, you consent to the data practices described in this Privacy Policy. If you do not agree with any part, please discontinue use and close your account immediately.

02 Information We Collect

We collect personal information in three ways:

2.1 Information You Provide Directly

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued ID numbers (for KYC verification)
• Contact Data: Email address, mobile phone number, and residential address
• Financial Data: Bank account details, GCash/PayMaya mobile number, and payment history
• Account Data: Username, password (encrypted), security questions, and account preferences
• Communication Data: Live chat transcripts, email correspondence, and Viber conversations

2.2 Information Collected Automatically

• Device Data: IP address, device type, operating system, browser version
• Usage Data: Pages visited, games played, time spent, click patterns
• Location Data: Approximate location based on IP (for regulatory compliance)
• Cookies & Similar Technologies: Session data, preferences, and analytics identifiers

2.3 Information from Third Parties

• Payment Processors: Transaction confirmations from GCash, PayMaya, and banks
• Identity Verification Services: Confirmation of government ID validity
• Fraud Prevention Providers: Risk scores and alerts regarding suspicious activity

03 How We Use Your Information

We use your personal information for the following purposes, all directly related to providing our services:

Purpose	Type of Data Used
Account creation & management	Identity, Contact, Account data
Processing deposits & withdrawals	Financial, Identity, Account data
KYC & anti-money laundering compliance	Identity, Financial, Communication data
Detecting & preventing fraud	Device, Usage, Financial, Communication data
Providing customer support	Contact, Communication, Account data
Personalizing game recommendations	Usage, Account data
Marketing & promotional offers	Contact, Usage data (with consent)
Legal & regulatory compliance	All categories as required by law
Platform improvement & analytics	Device, Usage, Aggregated data

04 Legal Basis for Processing

Under the Philippine Data Privacy Act, we rely on the following legal bases:

• Contractual Necessity: To perform our agreement with you — processing deposits, running games, paying withdrawals
• Legal Obligation: To comply with PAGCOR regulations, anti-money laundering laws, and tax reporting requirements
• Legitimate Interest: To detect fraud, secure our platform, improve services, and prevent abuse
• Consent: For sending marketing emails, SMS, or promotional notifications — you may withdraw at any time

05 How We Share Information

We never sell your personal information. We only share data in limited circumstances:

5.1 Service Providers

• Payment processors: GCash, PayMaya, and Philippine banks
• Identity verification services: To verify your KYC documents
• Fraud detection providers: To identify suspicious behavior
• Cloud hosting providers: To store your data securely on encrypted servers
• Customer support platforms: To facilitate live chat and Viber
• Game providers: To load games and record gameplay results

5.2 Legal & Regulatory Disclosures

We may disclose your information when required by law:

• In response to court orders, subpoenas, or formal legal requests
• To comply with PAGCOR regulations and AML reporting requirements
• To report suspected fraud, money laundering, or criminal activity
• To protect the rights, property, or safety of plu77, our players, or the public

5.3 Business Transfers

If plu77 is acquired, merged, or sold, your personal data may be transferred. We will notify you via email and website notice before any such transfer, and the new entity will be bound by this Privacy Policy.

06 Cookies & Tracking Technologies

plu77 uses cookies and similar technologies to enhance your experience, keep you logged in, and analyze platform usage.

6.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions, deposit processing, and security — cannot be disabled
• Performance Cookies: Help us understand how players use the platform to improve speed and usability
• Functionality Cookies: Remember preferences, language, and game history
• Marketing Cookies: Used to show relevant promotions (only with consent)
• Third-Party Cookies: Set by analytics providers and advertising partners

6.2 Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies will prevent you from logging in and playing.

07 Data Security

• 256-bit SSL Encryption: All data transmitted is encrypted end-to-end
• Encrypted Storage: Personal data stored in encrypted databases with restricted access
• Two-Factor Authentication: Available on all accounts
• Firewall & Intrusion Detection: Advanced network security monitoring
• Regular Security Audits: Independent third-party audits test our systems
• Employee Training: Regular privacy and security training for all staff
• Access Controls: Employees can only access the minimum data needed

08 Data Retention

Data Type	Retention Period
Account information (name, email, contact)	Active account + 5 years after closure
KYC documents (IDs, selfies)	5 years after account closure (AML requirement)
Transaction records	5 years (PAGCOR / AML requirement)
Gameplay history	3 years after last activity
Support chat logs	2 years after last contact
Marketing consent records	Until consent is withdrawn + 1 year
Cookies & analytics data	Maximum 24 months

When retention periods expire, we permanently delete or anonymize your data using secure methods. Backup copies may persist up to 90 days for disaster recovery before being purged.

09 Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights:

• Right to be Informed: Know what data we collect and how we use it
• Right to Access: Request a copy of all personal data we hold
• Right to Object: Object to certain types of processing, including direct marketing
• Right to Erasure / Blocking: Request deletion of your data, subject to legal retention
• Right to Rectification: Correct inaccurate or outdated personal information
• Right to Data Portability: Receive your data in a machine-readable format
• Right to File a Complaint: File complaints with the National Privacy Commission (NPC)
• Right to Damages: Claim compensation for damages due to unlawful data handling

How to Exercise Your Rights

Contact our Data Protection Officer at [email protected] or via live chat. We will respond within 15 business days as required by the NPC.

10 International Data Transfers

plu77 operates primarily within the Philippines, but some service providers may store or process data outside the country. We ensure appropriate safeguards:

• The receiving country has adequate data protection laws recognized by the NPC
• Or we execute standard contractual clauses with the receiving entity
• Or the transfer is necessary for the performance of our contract with you

11 Minors & Age Policy

plu77 is strictly for adults aged 21 years and older, in accordance with PAGCOR regulations. We do not knowingly collect personal information from anyone under 21.

If we discover a minor has registered, we will:

• Immediately close the account and delete associated data
• Refund any deposits (following verification and applicable law)
• Report the incident to PAGCOR if required
• Cooperate with parents, guardians, and authorities as appropriate

If you believe a minor has accessed plu77, contact us immediately at [email protected].

12 Third-Party Links & Services

Our platform may contain links to third-party websites, game providers, or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any external services you visit.

13 Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices, technology, or legal requirements. When we make material changes, we will notify you through:

• Email sent to your registered address
• A prominent notice on the plu77 website
• An in-account notification the next time you log in

Continued use of plu77 after changes constitutes acceptance of the updated terms.

14 Contact & Data Protection Officer

For questions, concerns, or requests regarding this Privacy Policy, contact our Data Protection Officer:

Filing a Complaint with the NPC

If unsatisfied with our response, you have the right to file a complaint with the National Privacy Commission (NPC):

• Website: https://www.privacy.gov.ph
• Email: [email protected]
• Address: 3rd Floor, Core G, GSIS Headquarters Building, Financial Center, Pasay City, Metro Manila